Organisations advance by asking “what went wrong” rather than “who is to blame”
Bad events in organisations are generally the product of bad systems rather than bad people. So, while it is right to place responsibility for the VW scandal with the chief executive rather than the individuals who falsified emissions tests, we need to go on and ask what it is about modern corporate life that has made such misbehaviour not only possible but appear increasingly common.
Organisations advance by asking “what went wrong” rather than “who is to blame” Read More »
